At the moment we only accept prepaid accounts which are topped up using your credit card, EFT or Paypal. In order to purchase a subscription or license you need to register and make a payment to achieve a positive balance on your account. Prior to ordering a new license or subscription you should ensure that your account has sufficient funds in order to make the purchase.
Does Databias store my credit card details?
Databias does not store credit card details. Each time you top-up your account you will be required to re-enter your credit card payment details.
Should you wish to pay via EFT (the preferred method), please ensure that payment is received by the 5th day of each month otherwise your services will be automatically terminated and licensing revoked.
Please make sure you familiarise yourself with Databias’ Terms and Conditions should you have any queries in this regard.
Do you charge for support?
We do not charge for our first level support services such as configuring email clients on mobile, OS X and Windows desktops, licensing queries and email routing and delivery. This includes telephonic and remotely accessed support such as TeamViewer.
I am trying to purchase a subscription or license but am told I have insufficient funds?
Databias operates on a prepaid system only. In order to purchase or renew licenses and products you are required to have a sufficient positive balance in your account.
For the renewal of licenses, you are given 5 days after being invoiced to top up your account before your services are de-provisioned from our system.
How secure is your billing system?
Databias fully encrypts all billing transactions for maximum security. All billing information is transmitted using TLS1.2 security for on the wire (end-to-end) encryption of data.
When will I receive my monthly invoice?
Invoices are sent at the beginning of the month. Should payment not be made for an invoice the client will be informed in the first 4 days of the month. If payment is not received by the 5th of the month the unpaid licenses will be automatically removed from your account and services suspended.