If recipients are receiving your emails with missing images, broken signatures, or a strange attachment called winmail.dat, the cause is almost certainly that Outlook is sending your messages in Rich Text Format (RTF) rather than HTML.
Continue reading “Configuring Outlook to send HTML instead of Rich Text Format”Apple Mail (on both macOS and iOS) is designed to follow a principle called “send what you compose.” The email client determines the format of an outgoing message based on the content it detects in the compose window, not on a blanket setting.
Continue reading “Why Mac Mail sends plain text – and how to force HTML with a signature trick”Enabling Microsoft Azure Active Directory (AAD) sync for a Databias customer is a reasonably straight-forward task. There are a few per-requisites that you need before you get started:
Email security is core to our business at Databias and we have implemented all the protection protocols necessary to protect your email from threats like spam, phishing and email spoofing. There are three key layers that we use to protect your email from a data breach.
Continue reading “Email security using SPF, DKIM and DMARC”When using Google Workspace or Office 365 excluding senders from branding with Databias is quite simple. Either login to the Google Workspace Admin or Exchange admin site and modify either the rule (which points to a connector) for Office 365 or the Google Workspace Gmail Admin as per the below screenshots.
Continue reading “How to exclude users from branding with Databias when using Google Workspace or Office 365”To setup routing on Microsoft 365 for email branding, you need to setup a connector and a rule in the Exchange Admin Centre and then apply it. This document takes you through the steps to do this on the management platform, first adding the connector and then the rule.
Continue reading “Routing rules on Microsoft 365 for email branding”To set up routing for email branding on Google Workspace, you need to change the routing in the admin panel. Log in to Google Workspace and click on the Admin icon. From the hamburger menu, choose Apps and then Gmail.
Continue reading “Routing rules for Google Workspace for email branding”Hackers email legitimate looking mails (phishing) that usually have some form of urgency, and include a link. The user clicks on the link, the web page they are taken to looks like Microsoft, for example, and the user then enters their credentials to log in, thereby giving their username and password to the hacker.
Continue reading “Modus operandi for hackers”Support desks offer a high level of engagement and assistance in an IT-based business, especially if used effectively. We encourage all our customers to use the ticketing system and to log tickets by emailing support@databias.co.za with concise, useful information so we can assist as efficiently as possible.
What we need from you:
Always open a new ticket for a new request. Please do not re-open an old support ticket, unless the request is related to the original request, as this can be very misleading to the technicians on the desk. You can group similar requests on one ticket.Include important information such as company name, name, surname and email address of user needing assistance if not yourself, as well as the mobile / direct number in case the technician needs to get in touch. Most of our support tickets refer to the following services and requests.
Hosting / Domains
Whitelist or blacklist domains: List email address or domain.
Email Branding
Signature not showing: List email address.
Images and formatting of signature not showing: List email address, device and mail client being used.
Remember remote access support and Outlook troubleshooting is billed per 15 minute intervals a technician spends on your issue, and the more informed the technician has to hand, the quicker they are likely to be. Your email branding specialists,The Databias Support Team.
Microsoft 365 email is very secure and Microsoft works tirelessly to stop hackers. At Databais we also work hard to prevent hackers from bothering you through using SPF, DKIM and DMARC. The sad truth however is that criminals are working just as hard at finding ways around all the security we have in place. It is therefore also your responsibility to be vigilant when it comes to email security because the only way the hackers can really get access is if you give them the power by filling in your details when they ask you to via a phishing email.
Continue reading “Phishing Attacks”