Phishing attacks are real.

Fraudster email attacks are becoming increasingly sophisticated – often appearing to be sent from a business, organization, or individual the victim regularly communicates with.

Signs to look for your account may have been compromised include:

  • Not receiving new emails you are expecting
  • Emails in your sent folder were not sent by you
  • An Out of Office message has been turned on that you did not set up

If you think you may have fallen victim to a scam, immediately contact your IT support team /

  • Reset your user username and password
  • Disable any forwarding rules or rules that move messages to the deleted folder
  • Screen your computer and network for malware

We encourage you to be vigilant. Emails containing hyperlinks or attachments that require actions by you should be carefully vetted before proceeding. If you are unsure if an email you received is legitimate, do not click on any links, attachments, or provide any information especially financial information.

TNEF and winmail.dat – what’s that?

Do you ever see strange attachments to your emails named winmail.dat? This is a relic from the days when Microsoft monopolized the desktop operating system and decided to create it’s own format for the transmission of email (completely ignoring already well established conventions). The called this oddity Transport Neutral Encapsulation Format (or TNEF for short).

Some email readers (like OSx’s Mail or Mozilla’s Thunderbird) and email transfer agents (the server software that passes your email along until it reaches your mailbox) don’t support TNEF and sometimes strange things happen which cause emails to display with winmail.dat attachments. Continue reading “TNEF and winmail.dat – what’s that?”

Is the Outlook app for IOS and Android really free?

If you’re a 365 user you should definitely try the native Outlook mobile app for Android or IOS. It comes packed with great features which trump the pre-installed mail reading apps in both the Apple and Google operating systems. Not to mention the most surprising fact that Outlook for mobile is free, well kind of… Continue reading “Is the Outlook app for IOS and Android really free?”

What can I do to make my emails look less like spam?

Sometimes, your mail will end up in your recipient’s spam or junk box, and they will not see your mail. This can sometimes lead to missed deadlines etc, so here is some guidelines to ensure that your mail does not get marked as spam

  • Don’t use all caps anywhere in your email or its subject line.
  • Don’t leave subject line blank.
  • Don’t use exclamation points!!!!!
  • Don’t use video, Flash, or JavaScript within your email.
  • Don’t use spam trigger words. Here is a link that shows common spam trigger words.
  • Don’t use a red font when drafting your emails.
  • Don’t forget to use spell check.
  • Don’t use an overwhelming number of images, or huge images.
  • Do keep emails short.
  • Don’t insert odd characters or tabs in the subject line or body.

How can I change my password?

Users can change their own passwords by logging into 365 at using their web browser (we recommend Google Chrome) and visiting their profile. From there go to ‘Security & privacy’ and select ‘Change your password’.

Company administrators can also change user passwords by logging into Dcentral and navigation to the mailbox is question.

You can also contact our support team regarding the resetting of your mailbox password.