Fraudster email attacks are becoming increasingly sophisticated – often appearing to be sent from a business, organization, or individual the victim regularly communicates with.
Signs to look for your account may have been compromised include:
- Not receiving new emails you are expecting
- Emails in your sent folder were not sent by you
- An Out of Office message has been turned on that you did not set up
If you think you may have fallen victim to a scam, immediately contact your IT support team / email@example.com
- Reset your user username and password
- Disable any forwarding rules or rules that move messages to the deleted folder
- Screen your computer and network for malware
We encourage you to be vigilant. Emails containing hyperlinks or attachments that require actions by you should be carefully vetted before proceeding. If you are unsure if an email you received is legitimate, do not click on any links, attachments, or provide any information especially financial information.
Do you ever see strange attachments to your emails named winmail.dat? This is a relic from the days when Microsoft monopolized the desktop operating system and decided to create it’s own format for the transmission of email (completely ignoring already well established conventions). The called this oddity Transport Neutral Encapsulation Format (or TNEF for short).
Some email readers (like OSx’s Mail or Mozilla’s Thunderbird) and email transfer agents (the server software that passes your email along until it reaches your mailbox) don’t support TNEF and sometimes strange things happen which cause emails to display with winmail.dat attachments. Continue reading “TNEF and winmail.dat – what’s that?”
At a casual glance Exchange Online 2 is like Exchange Online 1 with an additional 50GB of email storage space. However, there is more to EOL2 than meets the eye. Continue reading “Why choose Exchange Online 2?”
Please see this Office knowledge base article for up to date information on configuring your Exchange mailbox on an iOS device.
If you’re a 365 user you should definitely try the native Outlook mobile app for Android or IOS. It comes packed with great features which trump the pre-installed mail reading apps in both the Apple and Google operating systems. Not to mention the most surprising fact that Outlook for mobile is free, well kind of… Continue reading “Is the Outlook app for IOS and Android really free?”
You can access your POP mailbox using our secure webmail interface at https://webmail.databias.co.za
You can always access your 365 mailbox via a web browser (Chrome, Firefox, Safari, Edge etc.) by visiting the 365 login page. Bookmark this page or else visit Google and search for ‘365 login’. Continue reading “How can I access my email?”
Sometimes, your mail will end up in your recipient’s spam or junk box, and they will not see your mail. This can sometimes lead to missed deadlines etc, so here is some guidelines to ensure that your mail does not get marked as spam
- Don’t use all caps anywhere in your email or its subject line.
- Don’t leave subject line blank.
- Don’t use exclamation points!!!!!
- Don’t use spam trigger words. Here is a link that shows common spam trigger words.
- Don’t use a red font when drafting your emails.
- Don’t forget to use spell check.
- Don’t use an overwhelming number of images, or huge images.
- Do keep emails short.
- Don’t insert odd characters or tabs in the subject line or body.
Please see this below Office knowledge base article for up to date information on configuring your Exchange mailbox on an Android device.
Users can change their own passwords by logging into 365 at https://login.microsoftonline.com using their web browser (we recommend Google Chrome) and visiting their profile. From there go to ‘Security & privacy’ and select ‘Change your password’.
Company administrators can also change user passwords by logging into Dcentral and navigation to the mailbox is question.
You can also contact our support team regarding the resetting of your mailbox password.