Email Acronyms: SMTP, IMAP and POP

As an email specialist we often talk in acronyms and these are the three main ones we use on a daily basis:

SMTP: Simple Mail Transfer Protocol is a standard set of rules that allows electronic devices to transfer electronic mail (email) from one device to another. Mail servers and other message transfer agents use SMTP to send and receive mail messages. Continue reading “Email Acronyms: SMTP, IMAP and POP”

Email signature best practices

Your email signature – a powerful, low-cost and high-return marketing tool.

Consider that an employee on an average sends out 40 emails every day to either to a company’s customers, prospects, partners or investors. If there are 20 employees who are active on their email for 250 business days, it amounts to 200,000 annual sends.

Now consider the brand visibility you could ensure through a good email branding campaign with well designed signatures and banners. It is easy with Databias and here are some guidelines to consider when building your campaign.

Continue reading “Email signature best practices”

Setting up email branding in Outlook 2016 for Windows

Please note: 365 email users do not need to follow the below steps in order to brand their outgoing email; rather our support personnel can setup your 365 organization to route your outbound email via our branding servers using the centralised 365 interface. This makes management of outbound email much more simple.

Continue reading “Setting up email branding in Outlook 2016 for Windows”

Setting up email branding in Outlook on a Mac with Databias

Congratulations, you have signed up for Databias’ email branding and are in the process of getting your email looking slick across all your devices.

Databias’ email branding system works seamlessly across all mail clients and most of the time we simply route your outbound mail through our servers by liaising with your IT guy. However, if you don’t have an IT guy, this article may help with getting set up.

Continue reading “Setting up email branding in Outlook on a Mac with Databias”

Phishing attacks are real.

Fraudster email attacks are becoming increasingly sophisticated – often appearing to be sent from a business, organization, or individual the victim regularly communicates with.

Signs to look for your account may have been compromised include:

  • Not receiving new emails you are expecting
  • Emails in your sent folder were not sent by you
  • An Out of Office message has been turned on that you did not set up

If you think you may have fallen victim to a scam, immediately contact your IT support team / support@databias.co.za

  • Reset your user username and password
  • Disable any forwarding rules or rules that move messages to the deleted folder
  • Screen your computer and network for malware

We encourage you to be vigilant. Emails containing hyperlinks or attachments that require actions by you should be carefully vetted before proceeding. If you are unsure if an email you received is legitimate, do not click on any links, attachments, or provide any information especially financial information.

TNEF and winmail.dat – what’s that?

Do you ever see strange attachments to your emails named winmail.dat? This is a relic from the days when Microsoft monopolized the desktop operating system and decided to create it’s own format for the transmission of email (completely ignoring already well established conventions). The called this oddity Transport Neutral Encapsulation Format (or TNEF for short).

Some email readers (like OSx’s Mail or Mozilla’s Thunderbird) and email transfer agents (the server software that passes your email along until it reaches your mailbox) don’t support TNEF and sometimes strange things happen which cause emails to display with winmail.dat attachments. Continue reading “TNEF and winmail.dat – what’s that?”

Is the Outlook app for IOS and Android really free?

If you’re a 365 user you should definitely try the native Outlook mobile app for Android or IOS. It comes packed with great features which trump the pre-installed mail reading apps in both the Apple and Google operating systems. Not to mention the most surprising fact that Outlook for mobile is free, well kind of… Continue reading “Is the Outlook app for IOS and Android really free?”