Do you need one?

An email client is a piece of software that is downloaded and installed on your computer. The software links to a server where it collects and delivers your stored email from and too. An email client can also be a web application where everything is stored online by the web app provider. While consumers have tended toward the ease of use that web app emails allow, many businesses still prefer to control their own emails through an email server and email client in order to protect sensitive business data. There are more than 50 recognised email providers on the market, and we work with them all. Here we summarise the best email clients and email web apps.

Continue reading “What is a mail client?”

You can access your POP mailbox using our secure webmail interface at https://webmail.databias.co.za

 

Yes, you can convert a POP mailbox to a 365 mailbox. We are working on automating this process, however for now please can you contact our support team with the relevant details and we will arrange the migration of the mailbox to the 365 platform for you.

Please note that it is always a good idea to take full backups of mailboxes before migration to and from 365.

If you are having trouble setting up your email, you can mail us on our support email, and one of our support specialists will gladly help you through it. If possible, you can install Teamviewer before you contact us, and we can log in remotely. This speeds up the process immensely!

We deal with queries such as missing emails on a case-by-case basis. Please open a new support request with one of our team and provide as much pertinent information as possible. If you received a bounce message please include that with the support request. Otherwise we will need the sending email address, the recipient’s email address as well as the date and time that the mail was sent in order to trace what happened to the mail.

If you are a 365 / Exchange Online user, you can login to the Exchange Online Admin interface and perform a search and discovery of the missing message yourself.

Dcentral, our self-serivce control panel, will in future also provide functionality to trace email delivery.

IMAP and POP are two different protocols. There are many differences between these two. The main difference is that IMAP(Internet Messaged Access Protocol) always syncs with mail server so that any changes you make in your mail client (Microsoft Outlook, Thunderbird) will instantly appear on your webmail inbox.

On the other hand, in POP(Post Office Protocol), your mail client account and mail server are not synced. It means whatever changes you make to your email account in the mail client will not be transferred to the webmail inbox.

In simple terms, if you are using IMAP and mark a mail as read, it gets marked as read in your web based inbox too (because the changes are happening on the server). However, this won’t be the case if you are using POP, because the mails are downloaded to your PC and the changes won’t reflect on the server. Your mails will also get deleted from the server if you are using POP. Your mail will stay locally on your computer.

If you are experiencing delayed or slow emails, please ensure your internet connection is working correctly, you can try restarting your internet router as well as your computer. If this still does not resolve your problems, please send us a support ticket and one of our support guys will take a look for you.

It’s true, we get our hands dirty with email technology, and we love it. We even hosted a shared Blackberry Enterprise Server for 6 years! Crazy.

Since 2003 Databias has offered email hosting with fanatical support. In 2010 we installed one of the largest hosted Exchange clusters in South Africa. In 2012 Microsoft decided to change it’s licensing model in favour of a cloud based environment. We have migrated hundreds of business onto the 365 platform from our old hosted Exchange system making us the most qualified team (that we know) to manage your company’s transition to the Microsoft 365 cloud and Azure thereafter.

Otherwise we like to talk about the bad old days of Lotus Notes and Novel Netware whilst enjoying a freshly ground cup of coffee.