Log onto Dcentral with your username and password. Navigate towards Email, follow onscreen instructions.
I’m having problems sending email from my POP account
Please configure SMTP authentication on your email client in order to route your outbound email via Databias’ email servers rather than your connectivity provider’s email servers. You should use the same user name and password for sending email as you do for receiving email when configuring your email client application (Outlook, MacMail etc.).
Please note that some connectivity providers forcefully reroute outbound email traffic via their own email servers. As such, please always ensure that you have enabled encryption on your email traffic and that you utilise the default ports offered by your mail client.
What is the difference between POP3 and IMAP?
IMAP and POP are two different protocols. There are many differences between these two. The main difference is that IMAP(Internet Messaged Access Protocol) always syncs with mail server so that any changes you make in your mail client (Microsoft Outlook, Thunderbird) will instantly appear on your webmail inbox.
On the other hand, in POP(Post Office Protocol), your mail client account and mail server are not synced. It means whatever changes you make to your email account in the mail client will not be transferred to the webmail inbox.
In simple terms, if you are using IMAP and mark a mail as read, it gets marked as read in your web based inbox too (because the changes are happening on the server). However, this won’t be the case if you are using POP, because the mails are downloaded to your PC and the changes won’t reflect on the server. Your mails will also get deleted from the server if you are using POP. Your mail will stay locally on your computer.
My email is slow, what can I do?
If you are experiencing delayed or slow emails, please ensure your internet connection is working correctly, you can try restarting your internet router as well as your computer. If this still does not resolve your problems, please send us a support ticket and one of our support guys will take a look for you.
What other weird email stuff are you guys into?
It’s true, we get our hands dirty with email technology, and we love it. We even hosted a shared Blackberry Enterprise Server for 6 years! Crazy.
Since 2003 Databias has offered email hosting with fanatical support. In 2010 we installed one of the largest hosted Exchange clusters in South Africa. In 2012 Microsoft decided to change it’s licensing model in favour of a cloud based environment. We have migrated hundreds of business onto the 365 platform from our old hosted Exchange system making us the most qualified team (that we know) to manage your company’s transition to the Microsoft 365 cloud and Azure thereafter.
Otherwise we like to talk about the bad old days of Lotus Notes and Novel Netware whilst enjoying a freshly ground cup of coffee.
How do I setup my new 365 Exchange mailbox on my iPhone?
We recommend clients use the native iOS Outlook app in order to access their 365 mailboxes for an optimal end-user experience.