Do you charge for support?

We do not charge for our first level support services such as configuring email clients on mobile, OS X and Windows desktops, licensing queries and email routing and delivery. This includes telephonic and remotely accessed support such as TeamViewer.

How can I get in touch with support?

We currently have 2 methods of getting in touch with our support team:

  • Emailing
  • Initiating a live chat conversation via our website

In future you will be able to create requests for support via the Dcentral interface, however this feature is still currently in beta and as such not available for use. Support requests will NOT be initiated via telephone, Whatsapp or SMS. Our support team is trained only to act on existing tickets and no changes will be made until the requester has been positively authenticated.