What can I do to make my emails look less like spam?

Sometimes, your mail will end up in your recipient’s spam or junk box, and they will not see your mail. This can sometimes lead to missed deadlines etc, so here is some guidelines to ensure that your mail does not get marked as spam

  • Don’t use all caps anywhere in your email or its subject line.
  • Don’t leave subject line blank.
  • Don’t use exclamation points!!!!!
  • Don’t use video, Flash, or JavaScript within your email.
  • Don’t use spam trigger words. Here is a link that shows common spam trigger words.
  • Don’t use a red font when drafting your emails.
  • Don’t forget to use spell check.
  • Don’t use an overwhelming number of images, or huge images.
  • Do keep emails short.
  • Don’t insert odd characters or tabs in the subject line or body.

How can I get in touch with support?

We currently have 2 methods of getting in touch with our support team:

  • Emailing support@databias.co.za
  • Initiating a live chat conversation via our website

In future you will be able to create requests for support via the Dcentral interface, however this feature is still currently in beta and as such not available for use. Support requests will NOT be initiated via telephone, Whatsapp or SMS. Our support team is trained only to act on existing tickets and no changes will be made until the requester has been positively authenticated.

How can I change my password?

Users can change their own passwords by logging into 365 at https://login.microsoftonline.com using their web browser (we recommend Google Chrome) and visiting their profile. From there go to ‘Security & privacy’ and select ‘Change your password’.

Company administrators can also change user passwords by logging into Dcentral and navigation to the mailbox is question.

You can also contact our support team regarding the resetting of your mailbox password.

How to install Teamviewer?

Sometimes, you may run into a problem, that is too difficult to troubleshoot over the phone or via e-mail, and we need to take a look remotely. This saves both parties time and will get the problem resolved quicker.


Step 1.

Download TeamViewer from this this link.


Step 2.

Open downloaded file and install TeamViewer with the on-screen instructions.


Step 3.

Open TeamViewer and you will see an ID and Password under the Remote Control section. Please forward those details on to us and we will log on to your computer remotely.


PS: The ID and Passwords expire each time a session is closed, so we cannot log into your computer with the same credentials again.