Please note: 365 email users do not need to follow the below steps in order to brand their outgoing email; rather our support personnel can setup your 365 organization to route your outbound email via our branding servers using the centralised 365 interface. This makes management of outbound email much more simple.
Continue reading “Setting up email branding in Outlook 2016 for Windows”
Congratulations, you have signed up for Databias’ email branding and are in the process of getting your email looking slick across all your devices.
Databias’ email branding system works seamlessly across all mail clients and most of the time we simply route your outbound mail through our servers by liaising with your IT guy. However, if you don’t have an IT guy, this article may help with getting set up.
Continue reading “Setting up email branding in Outlook on a Mac with Databias”
Signs to look for your account may have been compromised include:
Fraudster email attacks are becoming increasingly sophisticated – often appearing to be sent from a business, organization, or individual the victim regularly communicates with.
Continue reading “Phishing attacks are real.”
Fraudster email attacks in Office 365 are becoming increasingly sophisticated – often appearing to be sent from a business, organization, or individual the victim regularly communicates with. Continue reading “Beware of spear phishing attacks”
Databias does not store credit card details. Each time you top-up your account you will be required to re-enter your credit card payment details.
Should you wish to pay via EFT (the preferred method), please ensure that payment is received by the 5th day of each month otherwise your services will be automatically terminated and licensing revoked.
Please make sure you familiarise yourself with Databias’ Terms and Conditions should you have any queries in this regard.
Depending on the current load of support requests, during working hours (GMT+2 / South African time) our support team generally responds to support requests within an hour or two.
Out of office hours and during public holidays our support team can take 6 – 8 hours to respond to any queries.
IMAP and POP are two different protocols. There are many differences between these two. The main difference is that IMAP(Internet Messaged Access Protocol) always syncs with mail server so that any changes you make in your mail client (Microsoft Outlook, Thunderbird) will instantly appear on your webmail inbox.
On the other hand, in POP(Post Office Protocol), your mail client account and mail server are not synced. It means whatever changes you make to your email account in the mail client will not be transferred to the webmail inbox.
In simple terms, if you are using IMAP and mark a mail as read, it gets marked as read in your web based inbox too (because the changes are happening on the server). However, this won’t be the case if you are using POP, because the mails are downloaded to your PC and the changes won’t reflect on the server. Your mails will also get deleted from the server if you are using POP. Your mail will stay locally on your computer.
Databias fully encrypts all billing transactions for maximum security. All billing information is transmitted using TLS1.2 security for on the wire (end-to-end) encryption of data.
TTL is an acronym for Time To Live, which is a number that represents the amount of seconds a domain name server should cache the result of a domain lookup. During the cached period the name server will serve the cached response rather than returning to the authoritative name server and re-requesting the domain information lookup.
Not all name servers respect the TTL value of domains and will cache lookups based on their own internal configurations.
Aux is an auxiliary value which represents a weighting of a domain name record, with lower values indicating a higher significance. Aux values are very important when used with MX records as they indicate a preference of mail server.