How can I change my password?

Users can change their own passwords by logging into 365 at https://login.microsoftonline.com using their web browser (we recommend Google Chrome) and visiting their profile. From there go to ‘Security & privacy’ and select ‘Change your password’.

Company administrators can also change user passwords by logging into Dcentral and navigation to the mailbox is question.

You can also contact our support team regarding the resetting of your mailbox password.

I’m having problems sending email from my POP account

Please configure SMTP authentication on your email client in order to route your outbound email via Databias’ email servers rather than your connectivity provider’s email servers. You should use the same user name and password for sending email as you do for receiving email when configuring your email client application (Outlook, MacMail etc.).

Please note that some connectivity providers forcefully reroute outbound email traffic via their own email servers. As such, please always ensure that you have enabled encryption on your email traffic and that you utilise the default ports offered by your mail client.