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People are telling me my mail is going to their junk folder?

Email /

If your mail is being incorrectly flagged as spam by your recipient’s ISP or Outlook please consider the following options:

  • Ask your email recipients to whitelist your email address in Outlook using the Outlook junk mail preferences.
  • Ask your email recipients to whitelist your email address using their ISP’s control panel (if this functionality exists for them to do so).
  • Craft your emails to be less spam like:
    • Don’t shout using ALL CAPS, especially in subject lines.
    • Don’t only send images in email without any text whatsoever.
    • Don’t send executable attachments in your emails.
    • Don’t use offensive language or words in your emails.

If you are still having problems sending email to certain recipients please open a support request and one of our engineers will look into the issue for you.

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I would like to resell your products and provide my customers with a packaged service. What options are available to me?

General / FAQ /

We wanted to provide our resellers with the tools necessary in order to manage several dozen of their own customers, which is why we designed Dcentral, our customer self-service control panel, with all the options necessary in order to do so. Resellers can use Dcentral to:

  • Create and edit a new companies in order to add them to your profile
  • Edit the company contacts, billing details and view past invoices
  • Purchase new domains at commodity pricing
  • Manage domain settings and resource records
  • Provision licensing for services such as Exchange Online and Azure
  • Assign licensing to users and manage all customer mailboxes centrally

If there is any functionality that you are a reseller would like to see in Dcentral please don’t hesitate to contact us. Our products are being continuously developed and upgraded to make our and your customers licensing, domain and email management a cinch.

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Can I trial a Microsoft 365 license?

Licensing / 365 /

Unfortunately you cannot trial a 365 license as Microsoft requires us as resellers to pay for licenses used up-front. As such our licensing with our clients is on a month to month, up-front basis. You can cancel your license at any time in order to not incur the charge for the following month.

Should you wish to trial an Exchange mailbox you we recommend selecting and Exchange Online 1 license as this is the most cost effective offer available allow for full Exchange functionality and a 50GB mailbox.

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Why do I need a web hosting subscription for email?

Web hosting / General /

A long time ago, email and websites were thought of as being virtually the same thing. A domain tied everything together and that was that. Things are different today, however most web hosting companies still offer web hosting packages with email included. In order for our customers to be able to compare apples with apples, we include commodity POP mailboxes with our website hosting. Bundling the two saves money, completes the product, centralizes your billing and support and allows us to be competitive.

We do however plan to offer POP mailboxes with no hosting plan sometime in the near future.

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What do I do if I need help?

General / FAQ /

Databias’ offices are open during the week from 8am to 5pm, excluding public holidays. We are a distributed team with support personnel operating from various locations across South Africa. Our support system is primarily email based but we also offer live chat on our website as well as telephonic support.