People are telling me my mail is going to their junk folder?

If your mail is being incorrectly flagged as spam by your recipient’s ISP or Outlook please consider the following options:

  • Ask your email recipients to whitelist your email address in Outlook using the Outlook junk mail preferences.
  • Ask your email recipients to whitelist your email address using their ISP’s control panel (if this functionality exists for them to do so).
  • Craft your emails to be less spam like:
    • Don’t shout using ALL CAPS, especially in subject lines.
    • Don’t only send images in email without any text whatsoever.
    • Don’t send executable attachments in your emails.
    • Don’t use offensive language or words in your emails.

If you are still having problems sending email to certain recipients please open a support request and one of our engineers will look into the issue for you.