Sometimes, you may run into a problem, that is too difficult to troubleshoot over the phone or via e-mail, and we need to take a look remotely. This saves both parties time and will get the problem resolved quicker.
Download TeamViewer from this this link.
Open downloaded file and install TeamViewer with the on-screen instructions.
Open TeamViewer and you will see an ID and Password under the Remote Control section. Please forward those details on to us and we will log on to your computer remotely.
PS: The ID and Passwords expire each time a session is closed, so we cannot log into your computer with the same credentials again.