Yes, you can convert a POP mailbox to a 365 mailbox. We are working on automating this process, however for now please can you contact our support team with the relevant details and we will arrange the migration of the mailbox to the 365 platform for you.
Please note that it is always a good idea to take full backups of mailboxes before migration to and from 365.
If you are having trouble setting up your email, you can mail us on our support email, and one of our support specialists will gladly help you through it. If possible, you can install Teamviewer before you contact us, and we can log in remotely. This speeds up the process immensely!
If your mail is being incorrectly flagged as spam by your recipient’s ISP or Outlook please consider the following options:
If you are still having problems sending email to certain recipients please open a support request and one of our engineers will look into the issue for you.
Please follow the step in this Microsoft Knowledge base article for configuring your mailbox on Outlook for Windows.
Outlook 2011 for Mac and Outlook 2016 for Mac use a very similar account setup method. Please see the official Microsoft knowledge base article on how to setup an Exchange mailbox using Outlook for Mac.
We deal with queries such as missing emails on a case-by-case basis. Please open a new support request with one of our team and provide as much pertinent information as possible. If you received a bounce message please include that with the support request. Otherwise we will need the sending email address, the recipient’s email address as well as the date and time that the mail was sent in order to trace what happened to the mail.
If you are a 365 / Exchange Online user, you can login to the Exchange Online Admin interface and perform a search and discovery of the missing message yourself.
Dcentral, our self-serivce control panel, will in future also provide functionality to trace email delivery.
Unfortunately, spam is a fact of life and all spam email should obviously just be deleted. In order to ensure that you do not receive the same email again you can log into the Dcentral control panel and add the sender address to your personal list of spam addresses.
Exchange / 365 mailboxes can add additional licensing in order to mitigate the spam they receive.
If you feel you are receiving way too much spam please log a support request so a member of our team can investigate.
Log onto Dcentral with your username and password. Navigate towards Email, follow onscreen instructions.
Please configure SMTP authentication on your email client in order to route your outbound email via Databias’ email servers rather than your connectivity provider’s email servers. You should use the same user name and password for sending email as you do for receiving email when configuring your email client application (Outlook, MacMail etc.).
Please note that some connectivity providers forcefully reroute outbound email traffic via their own email servers. As such, please always ensure that you have enabled encryption on your email traffic and that you utilise the default ports offered by your mail client.
IMAP and POP are two different protocols. There are many differences between these two. The main difference is that IMAP(Internet Messaged Access Protocol) always syncs with mail server so that any changes you make in your mail client (Microsoft Outlook, Thunderbird) will instantly appear on your webmail inbox.
On the other hand, in POP(Post Office Protocol), your mail client account and mail server are not synced. It means whatever changes you make to your email account in the mail client will not be transferred to the webmail inbox.
In simple terms, if you are using IMAP and mark a mail as read, it gets marked as read in your web based inbox too (because the changes are happening on the server). However, this won’t be the case if you are using POP, because the mails are downloaded to your PC and the changes won’t reflect on the server. Your mails will also get deleted from the server if you are using POP. Your mail will stay locally on your computer.