Please see this below Office knowledge base article for up to date information on configuring your Exchange mailbox on an Android device.
Setup your Exchange account on an Android device
Email / Configuration /
How can I change my password?
Email / Configuration /
Users can change their own passwords by logging into 365 at https://login.microsoftonline.com using their web browser (we recommend Google Chrome) and visiting their profile. From there go to ‘Security & privacy’ and select ‘Change your password’.
Company administrators can also change user passwords by logging into Dcentral and navigation to the mailbox is question.
You can also contact our support team regarding the resetting of your mailbox password.
Can I convert a POP mailbox to a 365 mailbox?
Email /
Yes, you can convert a POP mailbox to a 365 mailbox. We are working on automating this process, however for now please can you contact our support team with the relevant details and we will arrange the migration of the mailbox to the 365 platform for you.
Please note that it is always a good idea to take full backups of mailboxes before migration to and from 365.
Can you guide me through setting up my email?
Email /
If you are having trouble setting up your email, you can mail us on our support email, and one of our support specialists will gladly help you through it. If possible, you can install Teamviewer before you contact us, and we can log in remotely. This speeds up the process immensely!
People are telling me my mail is going to their junk folder?
Email /
If your mail is being incorrectly flagged as spam by your recipient’s ISP or Outlook please consider the following options:
- Ask your email recipients to whitelist your email address in Outlook using the Outlook junk mail preferences.
- Ask your email recipients to whitelist your email address using their ISP’s control panel (if this functionality exists for them to do so).
- Craft your emails to be less spam like:
- Don’t shout using ALL CAPS, especially in subject lines.
- Don’t only send images in email without any text whatsoever.
- Don’t send executable attachments in your emails.
- Don’t use offensive language or words in your emails.
If you are still having problems sending email to certain recipients please open a support request and one of our engineers will look into the issue for you.
How do I setup my 365/Exchange account on Outlook using Windows?
Email / Configuration /
Please follow the step in this Microsoft Knowledge base article for configuring your mailbox on Outlook for Windows.
How do I setup my 365/Exchange mailbox using Outlook for Mac?
Email / Configuration /
Outlook 2011 for Mac and Outlook 2016 for Mac use a very similar account setup method. Please see the official Microsoft knowledge base article on how to setup an Exchange mailbox using Outlook for Mac.
People are telling me they are not receiving my emails?
Email /
We deal with queries such as missing emails on a case-by-case basis. Please open a new support request with one of our team and provide as much pertinent information as possible. If you received a bounce message please include that with the support request. Otherwise we will need the sending email address, the recipient’s email address as well as the date and time that the mail was sent in order to trace what happened to the mail.
If you are a 365 / Exchange Online user, you can login to the Exchange Online Admin interface and perform a search and discovery of the missing message yourself.
Dcentral, our self-serivce control panel, will in future also provide functionality to trace email delivery.
I have received a spam email – what now?
Email /
Unfortunately, spam is a fact of life and all spam email should obviously just be deleted. In order to ensure that you do not receive the same email again you can log into the Dcentral control panel and add the sender address to your personal list of spam addresses.
Exchange / 365 mailboxes can add additional licensing in order to mitigate the spam they receive.
If you feel you are receiving way too much spam please log a support request so a member of our team can investigate.
How to setup an email alias
Email / Configuration /
Log onto Dcentral with your username and password. Navigate towards Email, follow onscreen instructions.