Databias’ offices are open during the week from 8am to 5pm, excluding public holidays. We are a distributed team with support personnel operating from various locations across South Africa. Our support system is primarily email based but we also offer live chat on our website as well as telephonic support.
Can I have a mix of 365 and POP mailboxes in a single domain?
Yes, you can. You will need an available Exchange enabled mailbox license (Exchange Online Plan 1 or Business 365 Premium) plus a Databias web hosting package. You will then be able to select which type of mailbox you desire when you create a mailbox.
Will your licensing pricing ever change?
Our pricing for licensing such as Microsoft’s 365 platform is based loosely on the current Rand / Dollar exchange rate and is subject to change based on fluctuations in the rate of exchange. We will however attempt to minimise these changes over time and inform you before hand when they do occur.
Will you allow refunds for licenses already purchased?
Databias resells Microsoft licensing on a month to month basis. As such, refunds for licensing already purschased will not be given.
Why should I use Databias as my 365 licensing supplier?
Databias has over 13 years of experience in email hosting and Hosted Exchange email. Our reseller pricing is very competitive and our support staff are always here to help.
In addition to the Dcentral control panel for centralised management of all email, domain and hosting services, Databias provides free inbound and outbound scanning of email to and from the 365 platform. We are based in South Africa and are passionate about doing email the right way.
What if I already have a 365 subscription through another reseller?
If you are already using 365 via a 3rd party re-seller and would like to migrate your licensing to Databias you simply need to log into 365 as the administrator of your organization and then click on the below link:
Request a reseller relationship
You will then be guided through the process in order to change your Microsoft 365 re-seller.
I have received a spam email – what now?
Email /
Unfortunately, spam is a fact of life and all spam email should obviously just be deleted. In order to ensure that you do not receive the same email again you can log into the Dcentral control panel and add the sender address to your personal list of spam addresses.
Exchange / 365 mailboxes can add additional licensing in order to mitigate the spam they receive.
If you feel you are receiving way too much spam please log a support request so a member of our team can investigate.
How to setup an email alias
Email / Configuration /
Log onto Dcentral with your username and password. Navigate towards Email, follow onscreen instructions.
I’m having problems sending email from my POP account
Email / Configuration /
Please configure SMTP authentication on your email client in order to route your outbound email via Databias’ email servers rather than your connectivity provider’s email servers. You should use the same user name and password for sending email as you do for receiving email when configuring your email client application (Outlook, MacMail etc.).
Please note that some connectivity providers forcefully reroute outbound email traffic via their own email servers. As such, please always ensure that you have enabled encryption on your email traffic and that you utilise the default ports offered by your mail client.
What is the difference between POP3 and IMAP?
Email /
IMAP and POP are two different protocols. There are many differences between these two. The main difference is that IMAP(Internet Messaged Access Protocol) always syncs with mail server so that any changes you make in your mail client (Microsoft Outlook, Thunderbird) will instantly appear on your webmail inbox.
On the other hand, in POP(Post Office Protocol), your mail client account and mail server are not synced. It means whatever changes you make to your email account in the mail client will not be transferred to the webmail inbox.
In simple terms, if you are using IMAP and mark a mail as read, it gets marked as read in your web based inbox too (because the changes are happening on the server). However, this won’t be the case if you are using POP, because the mails are downloaded to your PC and the changes won’t reflect on the server. Your mails will also get deleted from the server if you are using POP. Your mail will stay locally on your computer.