Databias Knowledge Base

A long time ago, email and websites were thought of as being virtually the same thing. A domain tied everything together and that was that. Things are different today, however most web hosting companies still offer web hosting packages with email included. In order for our customers to be able to compare apples with apples, we include commodity POP mailboxes with our website hosting. Bundling the two saves money, completes the product, centralizes your billing and support and allows us to be competitive.

We do however plan to offer POP mailboxes with no hosting plan sometime in the near future.

August 7, 2017September 28, 2017

Does Databias provide a Cpanel interface?

General / FAQ /

No. Databias does not use Cpanel. We provide vanilla hosting with the most secure, optimized and efficient software possible, which means no Cpanel.

August 7, 2017September 28, 2017

What do I do if I need help?

General / FAQ /

Databias’ offices are open during the week from 8am to 5pm, excluding public holidays. We are a distributed team with support personnel operating from various locations across South Africa. Our support system is primarily email based but we also offer live chat on our website as well as telephonic support.

August 7, 2017September 28, 2017

Can I have a mix of 365 and POP mailboxes in a single domain?

Licensing / FAQ /

Yes, you can. You will need an available Exchange enabled mailbox license (Exchange Online Plan 1 or Business 365 Premium) plus a Databias web hosting package. You will then be able to select which type of mailbox you desire when you create a mailbox.

August 7, 2017September 28, 2017

Will your licensing pricing ever change?

Licensing / FAQ /

Our pricing for licensing such as Microsoft’s 365 platform is based loosely on the current Rand / Dollar exchange rate and is subject to change based on fluctuations in the rate of exchange. We will however attempt to minimise these changes over time and inform you before hand when they do occur.

August 7, 2017September 28, 2017

Will you allow refunds for licenses already purchased?

Licensing / FAQ /

Databias resells Microsoft licensing on a month to month basis. As such, refunds for licensing already purschased will not be given.

August 7, 2017September 28, 2017

Why should I use Databias as my 365 licensing supplier?

Licensing / 365 /

Databias has over 13 years of experience in email hosting and Hosted Exchange email. Our reseller pricing is very competitive and our support staff are always here to help.

In addition to the Dcentral control panel for centralised management of all email, domain and hosting services, Databias provides free inbound and outbound scanning of email to and from the 365 platform. We are based in South Africa and are passionate about doing email the right way.

August 7, 2017September 28, 2017

What if I already have a 365 subscription through another reseller?

Licensing / 365 /

If you are already using 365 via a 3rd party re-seller and would like to migrate your licensing to Databias you simply need to log into 365 as the administrator of your organization and then click on the below link:

Request a reseller relationship

You will then be guided through the process in order to change your Microsoft 365 re-seller.

August 7, 2017September 28, 2017

I have received a spam email – what now?

Email /

Unfortunately, spam is a fact of life and all spam email should obviously just be deleted. In order to ensure that you do not receive the same email again you can log into the Dcentral control panel and add the sender address to your personal list of spam addresses.

Exchange / 365 mailboxes can add additional licensing in order to mitigate the spam they receive.

If you feel you are receiving way too much spam please log a support request so a member of our team can investigate.

August 7, 2017September 28, 2017

How to setup an email alias

Email / Configuration /

Log onto Dcentral with your username and password. Navigate towards Email, follow onscreen instructions.