If you are experiencing delayed or slow emails, please ensure your internet connection is working correctly, you can try restarting your internet router as well as your computer. If this still does not resolve your problems, please send us a support ticket and one of our support guys will take a look for you.
It’s true, we get our hands dirty with email technology, and we love it. We even hosted a shared Blackberry Enterprise Server for 6 years! Crazy.
Since 2003 Databias has offered email hosting with fanatical support. In 2010 we installed one of the largest hosted Exchange clusters in South Africa. In 2012 Microsoft decided to change it’s licensing model in favour of a cloud based environment. We have migrated hundreds of business onto the 365 platform from our old hosted Exchange system making us the most qualified team (that we know) to manage your company’s transition to the Microsoft 365 cloud and Azure thereafter.
Otherwise we like to talk about the bad old days of Lotus Notes and Novel Netware whilst enjoying a freshly ground cup of coffee.
We recommend clients use the native iOS Outlook app in order to access their 365 mailboxes for an optimal end-user experience.
Databias fully encrypts all billing transactions for maximum security. All billing information is transmitted using TLS1.2 security for on the wire (end-to-end) encryption of data.
Invoices are sent at the beginning of the month. Should payment not be made for an invoice the client will be informed in the first 4 days of the month. If payment is not received by the 5th of the month the unpaid licenses will be automatically removed from your account and services suspended.
TTL is an acronym for Time To Live, which is a number that represents the amount of seconds a domain name server should cache the result of a domain lookup. During the cached period the name server will serve the cached response rather than returning to the authoritative name server and re-requesting the domain information lookup.
Not all name servers respect the TTL value of domains and will cache lookups based on their own internal configurations.
Aux is an auxiliary value which represents a weighting of a domain name record, with lower values indicating a higher significance. Aux values are very important when used with MX records as they indicate a preference of mail server.
A domain record represents a piece of information about a domain. There are several record types available:
- A records: An A record is a pointing from a name to an IP address, such as www -> 18.104.22.168
- MX records: An MX record allows for inbound email to a domain to reach the correct mailservers
- CNAME records: A CNAME is a canonical name record which is a little akin to an alias. It allows for the pointing of a name to another name, such as www.example.com to www.newcompany.com.
- TXT records: A TXT record is a small piece of textual information which provides flexible functionality for a domain. TXT records are commonly used for SPF, an anti-spam mechanism, which specifies which mailservers are allowed to send email for a specific domain.
The Dcentral control panel allows for creation and removal of all the above record types. Changes made are immediate.
Should you already have a domain and would like to transfer the domain to Databias for complete control and centralised billing you will be required to perform the following simple steps:
- Inform your current domain registrar of your intention to transfer the domain to Databias.
- Once confirmation of transfer from the current registrar is received by yourself you will need to log into the Dcentral control panel and navigate to the domains page. In the Transfer an existing domain section enter your domain name and click the ‘Initiate Transfer’ to add the domain to your order.
- Check out and pay for the domain transfer.
- Once paid our support team will initiate the transfer request.
- Once the existing registrar approved the transfer request the domain will be transferred to Databias.
If you already have a domain and would like to delegate control of the domain to Databias whilst leaving registration of the domain at the original registrar you should proceed with the following steps:
- Log into Dcentral control panel and navigate to the domains page.
- Search for the domain you would like to delegate in the Purchase a Domain section.
- Click the Delegate this domain to add the domain to your order.
- Once payment is confirmed you will need to inform the current domain registrar to point the domain nameservers to the Databias globally redundant nameservers: