If you are already using 365 via a 3rd party re-seller and would like to migrate your licensing to Databias you simply need to log into 365 as the administrator of your organization and then click on the below link:
Request a reseller relationship
You will then be guided through the process in order to change your Microsoft 365 re-seller.
Unfortunately, spam is a fact of life and all spam email should obviously just be deleted. In order to ensure that you do not receive the same email again you can log into the Dcentral control panel and add the sender address to your personal list of spam addresses.
Exchange / 365 mailboxes can add additional licensing in order to mitigate the spam they receive.
If you feel you are receiving way too much spam please log a support request so a member of our team can investigate.
Log onto Dcentral with your username and password. Navigate towards Email, follow onscreen instructions.
Please configure SMTP authentication on your email client in order to route your outbound email via Databias’ email servers rather than your connectivity provider’s email servers. You should use the same user name and password for sending email as you do for receiving email when configuring your email client application (Outlook, MacMail etc.).
Please note that some connectivity providers forcefully reroute outbound email traffic via their own email servers. As such, please always ensure that you have enabled encryption on your email traffic and that you utilise the default ports offered by your mail client.
IMAP and POP are two different protocols. There are many differences between these two. The main difference is that IMAP(Internet Messaged Access Protocol) always syncs with mail server so that any changes you make in your mail client (Microsoft Outlook, Thunderbird) will instantly appear on your webmail inbox.
On the other hand, in POP(Post Office Protocol), your mail client account and mail server are not synced. It means whatever changes you make to your email account in the mail client will not be transferred to the webmail inbox.
In simple terms, if you are using IMAP and mark a mail as read, it gets marked as read in your web based inbox too (because the changes are happening on the server). However, this won’t be the case if you are using POP, because the mails are downloaded to your PC and the changes won’t reflect on the server. Your mails will also get deleted from the server if you are using POP. Your mail will stay locally on your computer.
If you are experiencing delayed or slow emails, please ensure your internet connection is working correctly, you can try restarting your internet router as well as your computer. If this still does not resolve your problems, please send us a support ticket and one of our support guys will take a look for you.
It’s true, we get our hands dirty with email technology, and we love it. We even hosted a shared Blackberry Enterprise Server for 6 years! Crazy.
Since 2003 Databias has offered email hosting with fanatical support. In 2010 we installed one of the largest hosted Exchange clusters in South Africa. In 2012 Microsoft decided to change it’s licensing model in favour of a cloud based environment. We have migrated hundreds of business onto the 365 platform from our old hosted Exchange system making us the most qualified team (that we know) to manage your company’s transition to the Microsoft 365 cloud and Azure thereafter.
Otherwise we like to talk about the bad old days of Lotus Notes and Novel Netware whilst enjoying a freshly ground cup of coffee.
We recommend clients use the native iOS Outlook app in order to access their 365 mailboxes for an optimal end-user experience.
Databias fully encrypts all billing transactions for maximum security. All billing information is transmitted using TLS1.2 security for on the wire (end-to-end) encryption of data.
Invoices are sent at the beginning of the month. Should payment not be made for an invoice the client will be informed in the first 4 days of the month. If payment is not received by the 5th of the month the unpaid licenses will be automatically removed from your account and services suspended.