We do not charge for our first level support services such as configuring email clients on mobile, OS X and Windows desktops, licensing queries and email routing and delivery. This includes telephonic and remotely accessed support such as TeamViewer.
If you already have a Microsoft 365 account and would like to designate Databias as your reseller you need to submit a reseller relationship request with Mircosoft.
Sometimes, your mail will end up in your recipient’s spam or junk box, and they will not see your mail. This can sometimes lead to missed deadlines etc, so here is some guidelines to ensure that your mail does not get marked as spam
Depending on the current load of support requests, during working hours (GMT+2 / South African time) our support team generally responds to support requests within an hour or two.
Out of office hours and during public holidays our support team can take 6 – 8 hours to respond to any queries.
We currently have 2 methods of getting in touch with our support team:
In future you will be able to create requests for support via the Dcentral interface, however this feature is still currently in beta and as such not available for use. Support requests will NOT be initiated via telephone, Whatsapp or SMS. Our support team is trained only to act on existing tickets and no changes will be made until the requester has been positively authenticated.
Please see this below Office knowledge base article for up to date information on configuring your Exchange mailbox on an Android device.
Databias operates on a prepaid system only. In order to purchase or renew licenses and products you are required to have a sufficient positive balance in your account.
For the renewal of licenses, you are given 5 days after being invoiced to top up your account before your services are de-provisioned from our system.
Users can change their own passwords by logging into 365 at https://login.microsoftonline.com using their web browser (we recommend Google Chrome) and visiting their profile. From there go to ‘Security & privacy’ and select ‘Change your password’.
Company administrators can also change user passwords by logging into Dcentral and navigation to the mailbox is question.
You can also contact our support team regarding the resetting of your mailbox password.
Yes, you can convert a POP mailbox to a 365 mailbox. We are working on automating this process, however for now please can you contact our support team with the relevant details and we will arrange the migration of the mailbox to the 365 platform for you.
Please note that it is always a good idea to take full backups of mailboxes before migration to and from 365.
Sometimes, you may run into a problem, that is too difficult to troubleshoot over the phone or via e-mail, and we need to take a look remotely. This saves both parties time and will get the problem resolved quicker.
Step 1.
Download TeamViewer from this this link.
Step 2.
Open downloaded file and install TeamViewer with the on-screen instructions.
Step 3.
Open TeamViewer and you will see an ID and Password under the Remote Control section. Please forward those details on to us and we will log on to your computer remotely.
PS: The ID and Passwords expire each time a session is closed, so we cannot log into your computer with the same credentials again.