Fraudster email attacks in Office 365 are becoming increasingly sophisticated – often appearing to be sent from a business, organization, or individual the victim regularly communicates with. Continue reading “Beware of spear phishing attacks”
Have you ever seen a website URL start with HTTP and some with HTTPS? The extra “s” stands for secure (so a secure version of HTTP).
You know a website is secured with an SSL certificate if the URL contains HTTPS and you will see a “Secure” box next to the URL. Continue reading “SSL certificates”
At the moment we only accept prepaid accounts which are topped up using your credit card, EFT or Paypal. In order to purchase a subscription or license you need to register and make a payment to achieve a positive balance on your account. Prior to ordering a new license or subscription you should ensure that your account has sufficient funds in order to make the purchase.
Databias does not store credit card details. Each time you top-up your account you will be required to re-enter your credit card payment details.
Should you wish to pay via EFT (the preferred method), please ensure that payment is received by the 5th day of each month otherwise your services will be automatically terminated and licensing revoked.
Please make sure you familiarise yourself with Databias’ Terms and Conditions should you have any queries in this regard.
We do not charge for our first level support services such as configuring email clients on mobile, OS X and Windows desktops, licensing queries and email routing and delivery. This includes telephonic and remotely accessed support such as TeamViewer.
Depending on the current load of support requests, during working hours (GMT+2 / South African time) our support team generally responds to support requests within an hour or two.
Out of office hours and during public holidays our support team can take 6 – 8 hours to respond to any queries.
We currently have 2 methods of getting in touch with our support team:
In future you will be able to create requests for support via the Dcentral interface, however this feature is still currently in beta and as such not available for use. Support requests will NOT be initiated via telephone, Whatsapp or SMS. Our support team is trained only to act on existing tickets and no changes will be made until the requester has been positively authenticated.
Sometimes, you may run into a problem, that is too difficult to troubleshoot over the phone or via e-mail, and we need to take a look remotely. This saves both parties time and will get the problem resolved quicker.
Step 1.
Download TeamViewer from this this link.
Step 2.
Open downloaded file and install TeamViewer with the on-screen instructions.
Step 3.
Open TeamViewer and you will see an ID and Password under the Remote Control section. Please forward those details on to us and we will log on to your computer remotely.
PS: The ID and Passwords expire each time a session is closed, so we cannot log into your computer with the same credentials again.
Yes, Databias has an API for developers to create their own applications via REST. Please contact our support team for an API key and the API documentation. Please note our API is in beta and is subject to our API Terms and Conditions.
We wanted to provide our resellers with the tools necessary in order to manage several dozen of their own customers, which is why we designed Dcentral, our customer self-service control panel, with all the options necessary in order to do so. Resellers can use Dcentral to:
If there is any functionality that you are a reseller would like to see in Dcentral please don’t hesitate to contact us. Our products are being continuously developed and upgraded to make our and your customers licensing, domain and email management a cinch.